Shipping policy
Shipping Policy
Thank you for shopping with Selunna.
We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after payment has been confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Times
Estimated delivery times for orders shipped to the United States are:
- Standard Shipping: 8–14 business days
- Total estimated delivery: 9–16 business days from the day you place your order
Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.
If your order is significantly delayed, please contact us at selunna.shop@gmail.com and we'll do our best to assist you.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available), so you can monitor your delivery.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
selunna.shop@gmail.com
We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Selunna
Email: selunna.shop@gmail.com